SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very thin fabric... In this regard, i shot a star.
best quality
Quality. In kazan for 8 days came the order!! And 2 days in the central post office lay. As a result, 10 days total. Size ordered t5, us large. But as they say, the big one will not grow up, will wear. Seller 10⭐
Everything ok
Dull suit, as if washed it already. size 4 t on the label is written size 110.
Good suit, quality. I ordered the size 5 (on the tags 120) my son's height is now 110 a little long pants, but the look because of this does not deteriorate. You can already wear it. Thank you!
The suit is good. On the growth of 98 cm.
The goods were lost, the store returned the money. I will order again
Super, for a child growing 104 on growth
The suit is good, cotton.
not bed..
Super costumes! The older nosit116-122, the younger 80-86 (panties are a little long) the seams are even, the threads do not stick out, there is no smell. Cotton!
Record free, 17 Days after Germany!!! Bit thinner than intended, so not suitable for winter days, but just what I wanted. The Fabric is very comfortable, definitely Cotton. I am very satisfied. Thank You
lovely product
Corresponds to the description +
Quality is good
Foarte frumos , putin c-am mare dar mai bine mare decât mic. Livrare foarte repede. Recomand produsul
Quality is excellent!
Order was received earlier than stipulated time. And Product is just as described
A wonderful suit, size 3 t for height 100 is right for sure, we have 90 too big, the quality is good, the fabric is very pleasant not synthetics, the costume for a warm spring, summer, we in the kindergarten will walk.