SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, recommend. Long delivery and did not fit the size. Need to take stock :(((
Threads stick out. Not stitched seam.
The store is very good! Shop recommend. The jacket came to moscow for 20 days. The village is great! On the growth of 178, the size of 52 took xxxl
The size approached. The jacket is autumn spring. Light
It came in a torn bow, but surprisingly not damaged. At 50 size just right, on a t-shirt or a thin sweater.
good
Ew jacket super
Good quality. 4xl on the russian 50 with an increase of 176 quite well sits.
The jacket is good! The store is well done! The only thing you need to take a little more on the size!
Ordered for 52 size 4xl (weight 87, height 180) was in the shoulders a little cramped. The jacket is well sewn, moderately light. Delivery is relatively fast. I recommend. The divine size.
The size is big, order really suitable size for you, i ordered for size bigger and not much regretted, the jacket is not much too big but not critical, it was necessary to listen to the store and order for size smaller, thought that the sleeves will be short!
Excellent perfect size
Many thanks to the store for the chic jacket quality awesome but small did not fit 15 cm little insulting to all i advise both the seller and the jacket
The jacket went more than 2 months, the store sent not immediately.
It came quickly, the quality is excellent, a bit more but not critical.
Just received, good quality material and good workmanship
it's okay quality. the same quality as rain jacket with some padding. it's not breathable so you will sweat if the weather not that cold.
Super jacket!! The size s l sat clearly!
The package came within a month in the irk region .. the jacket for 4 +, walk in it to-10;-12 degrees .. more will be already cold, if the car moves and in the cold, i took it for work, in the car to drive just right easy comfortable, sat down in size as it should, and it will not be a pity to wander for this price, the threads do not stick out, Sewn well, in general i recommend... if you plan to wear a thick sweater or sweater under the jacket, take a larger size...