SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast, though delayed in terms of receipt, weekend, errors, but it is already russian post. In general, the quality is good, there is a strong smell, but when washing i think it will disappear, the size grid is excellent. 5 stars is well deserved.
The goods are received. everything is fine. Seller recommend.
Excellent t-shirts, washing can withstand.
The only drawback is that the fabric shines through Otherwise everything is fine
Not a bad t-shirt, cotton.
Sending fast, to moscow reached in 3,5 weeks. T-shirts liked, colors quite match, sewing quality, seams processed well. And it seems really cotton! Very pleasant to the touch fabric. Very satisfied, did not expect for 310 rubles of this quality. Surely i will still order. Thank you.
Fit in size
There are no sharp odors, slightly crooked gate stitched, but not critical. To the quality there are no pritenzy, to the dimensional grid too. Color as picture. The store quickly sent the goods and quickly came to omsk.
T-shirts are very good quality, received very fast shipping in less than two weeks
Mike's good. comfortable. at 50 the size is the most it. if you take a larger size, it will be freer. that's not bad either. mike is thin. quality is normal. the question is in the thickness of the fabric. you could have such rubles for 200. the price is too high.
all perfect
To moscow for 18 days reached. on its height 190 and weight 100 2xl freely. the table corresponds. the effect is straight wow quality, did not happen. the color is some, not saturated in my opinion. Photo does not see the point, still the whole color will not convey. sewn like neat, on the overlock some, well, not as 5 stars to give. another question is, what will happen to her after washing?! in general, 4 stars.
A year ago with the size of everything was ok. And now m size as l! And l now like xl!!! Gave both mother. She will.
Good quality t-shirts. Longer than usual.
Quality is good. Slightly tight at 58.
T-shirt is really cotton! I liked it, i ordered one more, another color. Written, made in bangladesh. At her female 44 ordered xs, approached.