SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, as on the picture :) Arrived very fast.
Interesting dress, it's a pity only that with the size did not guess, it turned out to be large ((i wanted an oversize, but it turned out as always) i think a smaller size would fit, although this, of course, my fault, as i overestimated myself very much-take the size that you usually wear. On mom 50 eu size well sat, so i give it to her. The quality is not the best (from how the buttons were sewn to me became bad)), some of the seams stick out threads, and although the composition is 65% cotton, the sensations there it is much less. But for 500 rubles, of course, it's stupid to demand a lot, so 5 stars
Synthetic material.
The goods are quality, the dress is just lovely. The size approached perfectly. The material to the body is pleasant, natural cotton. The order came very quickly.
Very cool dress and fabric is pleasant and sits straight on the figure
The dress was great, i think at 46 r. Will l normally.
A good option for the summer)))
Not my size, need to order for xlarge size
Awesome dress, looks more expensive than it costs! Size s to russian 42. Very fast shipping
great size, good cloth. Perfect for summer! IT came in 15 days!!!!!
My daughter liked the dress
Very well packed, cute dress
I love
Dress, as in the picture. Synthetic fabric, but from the side looks like cotton. Length short... The ass closes-more on the tunic looks like) the size 3xl is suitable for both 40 size and 48 size) a unique dress is just) we wear together with my daughter)
Awesome summer dress, just delighted. Fast shipping
Arrived to moscow in less than a month! It's very fast. The fabric is pleasant to the body, in general the dress looks like in the picture. But another belt is removable, under it is an elastic band, and when putting on it is uncomfortable, because it stretches badly
Uncle for the goods)
Dress great. Material pleasant. Size XXL is Polish 44
Quality is good, the goods came quickly 2-3 weeks. The seams are even. Very satisfied.