We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All zbs came to the vko, the mask is satisfied, the rubber is elastic, the face adheres to the norms, does not smell chinese, the glass is real, + storage container.
Easter super, soft silicone and on the face sits tight, store many thanks
Very good store, great mascara
Elegant mask, happy as an elephant, we will try when the ice comes down.
The mask is excellent, packed in film and in Protective case, does not smell anything, the face fits well, i'm happy.
Great! It's okay! Quick. Quality. I advise you to shop. Order-you will not regret.
Came quickly. all the way was tracked. the space between the glass and the face is small. silicone is very soft. In the evening i will test. elastic on a very big head.)) the store is good, i recommend everyone.
Delivery less than a month everything is fine!) a little cracked box but it's russian post. the mask is good
A little upset, i thought it would be more, and so the quality of the norms, in size it as a scorpen and who understands
Generally, good mask for money. Silicon is "wet" and quality, but too thin as for me, it causes an adges folding on face, need odd effort to place the mask correctly. No "antifog".
The glasses are excellent.
Great mask! Approached me and even my wife, although we have a different shape of the face. Really very soft silicone.
Came quickly, made qualitatively, unfortunately did not fit the size! In the water did not check how to swim i will add feedback until 5 stars!
Like the description
I'm very satisfied with this item, the mask's quality is flawless.
Thank you, my friend.
Good item fast delivery