SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent a large size, for growth only
Very good material and very nice
Beautiful loved the quality!
Excellent quality! The fabric is pleasant cotton, but slightly stretches. Delivery cdek right to the door, it was about a month. the suit ordered 9 m, but for our baby 4 months he perfectly approached. Our height is 70 cm, weight 7,5 kg. Take a bigger size. I will order more. Thank you!
the quality is very good I love it
Very good quality☺️ The store did not contact.
Thank you. The overall is good.
Received the Times excellent value for money
Suit as in the photo, sewn well, the material is also pleasant. A little smells, but still wash))) the order came quickly, straight home and personally in hand!
The order was made by 3.02 the store quickly processed and poisoned sdek. It came quickly and to the door. The courier called when it is convenient to receive the parcel. In quality they are delicious!!! I was worried that the red suit after the first wash will get off, but no. no gram of paint in the water was found. the seams are even, there is no thread. We are now 3, but i ordered for growth and was not mistaken. Sat down as it should. The red suit is slightly smaller than white. White all the same probably by 6 months we can dress. The seller is clever! Very high quality overalls and fast delivery. Be sure he will now order things!
Wonderful overalls!! Soft, sewing quality. Applique is sewn. Delivery month. Thank you!!!
Slipik liked! Odorless, sewn well, the buttons are reliable, the threads do not stick out, the cotton is dense.
Seller recommend, the quality is good.
Excellent quality
Very nice. Good fabric and material. Cotton. Thank you
Quality is excellent, cotton
Beautiful. Just like in the photo
lovely perfect colours and very comfortable and soft fabric