SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its soo good my son love it
Small came, trouble with numbers.
Nice jacket
Delivery to novosibirsk for a month, the quality is good, on the hood a little threads stick out, but it's trifles. Size 8 for a height of 118 cm and a thin physique is chuuut-a little on the growth, with a jacket is normal, the sleeves are slightly tucked.
Absolutely amazing!
The jacket came for a month, small, the child is 145 cm tall, the size took 170 and went well.
Good quality, very nice, recommend product.
Great jacket. Facial fabric is dense, windproof. The jacket itself is also on the sintepon. And it pleases .. The son has a height of 136. The jacket is not much great. But you can wear it. Delivery to kaliningrad. month. Thank you.
The jacket is excellent! Good quality, bright color, size according to the size range. Neat sewing, very pleasant to the body and to the touch materials. I am happy with the purchase, i advise everyone, i will still order from this store!
The jacket approached the height of 130, with a margin. Only the neck is very wide, it will be necessary to wear a scarf or shirt. Otherwise everything is fine. Someone wrote that the pockets are very small, but for me duck standard pockets, not less than everywhere. The quality is excellent, for this price is generally perfect.
The jacket is perfect. I got it fast.
I order a second time. The first carried adequately two seasons (or three, i do not remember), just grew up. After washing, all the norms. The only thing-erased white circles on the sides. But it's all trifles. The height of the child is 133 cm. I ordered the size 13, according to the table it is 140-150 cm. The jacket is slightly too big, i think in half a year will be just right. That is, it is better to order a larger size, because children grow so fast.
Wonderful jacket! The color is bright green, insulated. For the spring the most it! The size was taken 5 t per child height of 109 cm, back to back. But he's big. Definitely recommend. Thanks to the store and ali express! Prosperity to you and successful sales!!!
Jacket cool all as in the photo i recommend
Good windproof raincoat. On a cool spring and autumn just right.
The jacket is excellent, my son likes it)