SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping
The quality of the goods allows you to use as home clothes and reach the nearest store. Ordered one size larger than european. At a height of 184 weight 80 kg took xxl. Size xxl fit well
Fast shipping
All as in the description, synthetics, more than the store asks for them are not worth it. 12 days to st. petersburg
Shipping two weeks, track tracked. Shorts are cool, the material is thin, for the summer. Pleasant to the touch. Pockets are small in half the palm. The elastic band is wide, it stretches well. It is better to take on a larger size, then the shorts will be freer, and so it turned out in the skirt. When washing did not shed. In general, i recommend
Just instant delivery!!! 2 weeks to yekaterinburg!!! the quality is good, the fabric is pleasant, the threads do not stick out!!! color and description corresponds!!! on the account of the size so far i will not say exactly, i ordered my husband how he will come and measure then i will add a tip!!! but the appearance should fit, its height is 185, size 44-46
Shorts came in 12 days to the chelyabinsk region. The quality is good, but 1 pocket inside was not stitched. The size of the sheriff sat well, my husband liked.
Delivery is fast, i order the second, like the same size, but these are more, strange! Good shopping
The order came quickly. Order 2 or 3 sizes larger than yours, then looks as it should. Very satisfied.
Delivery is pretty fast. The truth with the size went wrong: (breeches are small.
The material is cool. the shorts are cool. the size is small. i will order more. the height is 178 and the weight is 85 xl small.
Qualitatively sewn, cool!
Good
Flew in 11 days to crimea. Color. i thought it would be darker. Not dense, with the size guessed. Thank You
Everything matches. The size of 190/76 took xxl sat perfectly. In the lipetsk region the parcel reached in 10 days! Mega fast!!! I recommend both the product and the store.