We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely instrument, pleasant sound. The box is really mint, but the xylophone itself is normal! I recommend.
Excellent
I took for $7 and this is certainly insanely high price. Looks a maximum of $2. The parcel came quickly. Mint hard, but the xylophone is whole.
Toy super! Worth your money. Sounds good. Quality is good. I recommend!
look good and it fine size but the sound is bit fake
Super as in the description, delivery is fast) thanks to the store)
Super!
Colorful beautiful, good musical notes, perfect. Cost-effective.
My 13 month old son loves this! The delivery was also very very fast.
Nice, beautiful product. I found the drum sticks to be somewhat unsafe for small children...
It is a little bit smaller than it looks but it is OK
The box is wrinkled, but the tool is not hurt. Delivered very quickly. The sound is good from the notes to and to the very end. The notes are recognized, so that who has the muses education-you can play masterpieces. The child 6 months-the tool interested. Made neatly, and the sound does not cut the hearing
Normal xylophone, as in the store, for children up to a year early.
Sounds very cool! Whole. In my opinion, even the notes match. Very satisfied. Bought as a gift to the child, however, with pleasure i play myself. Also, in the toy there is a liner with melodies. True, he is depicted by chinese characters. Very pleased with everything. I recommend to buy!!!
According to the photo
Xylophone supersky))))) everything is neatly assembled and glued. There is no glue at the joints. The baby is delighted))) thank you very much))) i recommend the store
The product corresponds to the description, but he came broken. Money returned
Like in the picture. Regular quality, but for the price you have i don't know you can order more