| Size (cm) | 5 | 5.5 | 6 | 6.5 | 7 | 8 | 9 | 10 | 11 | 11.5 | 12.5 | 13 | 1 | 1.5 | 2.5 | 3 |
| Insole Length | 14 | 14.5 | 15 | 15.5 | 16 | 16.2 | 16.5 | 17 | 17.8 | 18.5 | 19.3 | 20 | 20.5 | 21.2 | 22 | 22.5 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchase satisfied. The product corresponds to the description. Went to buryatia for two months)
Huge gratitude to the store and the store, delivery mega fast 7.03 ordered 27.03 received. I recommend the store i order already 3 shoes, i thought i was wrong with the size, but at the time my daughter is happy. 10 stars and for communication with the seller, for the goods and delivery just super!!!! Ordered for 18 cm, 12,5 size approached))))
Cool shoes
Cool daughter and i really liked. Took 26 size it's like our 24r there is a good stock in the autumn it looks like
Excellent
Very cool, really big, but nothing, tracked
Excellent size 21 with a margin for a year and two months
Well, sooo thin. there is no back. Probably + 15 only then in them. I thought in april will already walk. the size is a little big
The quality is excellent, but with the size did not please
Everything's fine. For a year and a half-2
I'm in love with them!!! Chic! She took with a margin (22r on the sole). Just for the spring and for the autumn enough to walk! Delivery is unrealistically fast. I recommend!
Lovely shoes, the size as indicated by the store, everything came up, on the side of the lock, which is very convenient
Very good, more order. At 12,5-13 cm-21 is ideal.
Shoes for their price are good. No smell. I really liked it! But... Delivery is of course horror!!! Two months, two (((i already thought that we would not have time to wear it.
Of course for such a price is acceptable, but the quality wants to be better. Everything sticks out, synthetics, the store sent very slowly plus sent the cheapest, eventually waited almost 2 months
Good shoes, before st. petersburg really debt, almost 2 months drove!
Thank you! Everyone got it!
Beautiful shoes