SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything... delivery month... odorless... took on the growth of 92 3 t (100)...
For the spring is excellent. 4 t at a height of 102 excellent.
The jacket is good, for a warm spring/autumn. To the quality of no complaints. there was no smell, everything is spacious neatly. At a height of 107 cm, the size of 6 t is very large. Sleeves roll up cm by 7-8. It was possible to take 5 t. To buy i recommend, especially for such a price
Good
Atėjo per 21D. Nebloga striukė. Typewriter Rastas aukštino kojom. O Seip kokybiska Tinka rudeniui IR pavasariui.
In perm the jacket came quickly. The boy is 5 years old with a margin. Jacket quality, my son really liked.
Thank you jacket qualitatively sewn, 6 t for 4 years perfectly sat stock no-malomerka, i recommend to buy
Super jacket! Quality at altitude! There is no smell and protruding thread! On the growth of 95 took 4 t. On the label 110 cm. Us with a margin. For the autumn will also be good. Very satisfied with the purchase. Fast shipping. I recommend the store and the store. The jacket is bright, light. Not for our certainly winters. For spring and autumn will be super!!!
Everything is fine, thank u
Color as the picture, i would like the lining for the child in this jacket of more breathable fabrics, not synthetics...
Unfortunately small. Size 6, by 105 height back to back. On the jacket is indicated growth of 130. Four years maximum. But the jacket is cool.
The jacket is good, only the yellow color is not so bright. Delivery is fast. Quality is good. I recommend.
The jacket is super)). thank you very much for the beautiful thing. the delivery is a month. everything has come. i will still order from this store. i recommend
The jacket is cool, even brighter than in the picture. but not winter more autumn. thanks to the store.
Quality is good, jacket for growth. Height 105.
Good, jacket for spring-autumn
Jacket for spring-autumn, neatly sewn. there was a little smell. in general, the jacket is good