SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Leggings came in good quality, no holes, stretch not very well, but they sat on me well)) on the height of 159, waist 66, hips 89
They're just lovely.
thank you
Bardzo fajne legginsy
I like it very much! Quickly received the item. Thank you!!
Very good thank you
Very good leggings. do not shine through. fast delivery.
Good, elastic fabric is dense, does not shine but on the growth of 177 short
size L perfect like the picture
Delivery month. Brought to the door. The store is happy. The quality of the thing is normal. Not too long. But it came to me.
When i made an order, i doubted a little. But when they came, really cool sitting. I have a height of 1.55 cm and a weight of 48 kg. They sat perfectly, the fabric does not shine through, do not tighten anywhere. Clearly! I go to study in them in the hall, very comfortable! I advise!
Very cool, fast delivery!
Will be beautiful, sit on the figure, emphasize it, but! The fabric is not elastic and the leggings constantly slide slightly, not much, but irritates all the time to support them
Size M is too short for 1.77 m!!!
Good afternoon! The goods came on time. I like it.
Not really elastics...but it fits
Quality is good, but there is a narrow elastic band inserted into this wide belt Delivery for 3 weeks
Super timpos, medžiaga ne skysta. Skylutės nelabai persišviečia
Excellent leggings ordered 2 pairs of pink and black 1 size written m on both only black a little tight and pink excellent but it's all not deadly to me came fast delivery