SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toch in toch. Plus gift
Small in the waist. sewn not exactly.
Not the first jeans i buy in this store! Always very satisfied! Only it's a pity that my size (44) is very few models! The size is always great. Specifically, i buy this model for the fourth time are excellent for both winter and summer!
Fast shipping. Item fits description
I bought the second time, for this doubt the size was not: i took exactly the same model of jeans, only now in other shades. To my surprise, i got jeans a little different: those that are darker, more modest "in configuration" and slightly freer in volume than light. But it is not important for me, jeans are very similar and in fact the same as in the first order. I will emphasize that the fabric here is medium in thickness: not thick (it seems that there is no ali at all), but not thin summer. In any case, on this trading platform i did not meet jeans with a higher price/quality parameter than these.
Thank you, everything is as always good!
Good jeans, but fabric for summer-autumn. The store is attentive and sociable, helped with the size, socks as a gift. The size table is not correct, check with the seller.
long distance from belt to body end, long zipper, not nice design, but size good
Order received. Thank you!
Because of my uncertainty in the selection, they talked to the store about the right size for a long time. Sent its sizes in the picture. On my dimensions (106 cm waist, 109 cm ass, 106 cm waist to floor, 80 cm length from groin to floor) bought the 38th size. Approached almost well (even slightly freely). Slightly long, but it is cut and sewn to your taste. Thanks to the seller for the help in choosing and for the gift! Within 5-7 days after payment the pants were shipped. Received within a month. The parcel movement was monitored completely. Quality is excellent! The material is cotton. Stitched as an old good classic jeans, i.e. Not flared, not in the guise... Slightly narrowed to the bottom. The material is soft, thick enough (not summer, rather early spring and autumn). The color is almost as in the picture (very close). A little rub and it will be very cool. A little later i'll take more black jeans, but i'll try on a smaller size.
Quality is excellent
It's okay. Delivery is not fast, but not long. Strange pattern. It's like a big f... I mean, hips. In the belt it seems good, and in front and behind it weighs.
Everything is fine! Jeans my husband liked. The size corresponds to the store's grid. The parcel arrived very quickly! As a gift i received soft socks! Thank you very much to the seller!!!!!
Got good
Jeans are much wider than the size chart gives in cm.
jeans is good, but big size I ordered, fast shipping