SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in a month. Very soft, size consistent with the Brazilian. Recommend!!
Good quality combeziki. Soft, bright, do not smell. Really liked. Everything came up.
Pleased with their quality! And quite presentable look in the package! Each individually packed. For a gift just right!
Everything is fine, as always! I really like this store, quality goods and price is good. Not for the first time i order and everything is super!
12 days to st. petersburg! Seller many thanks, excellent overalls, hb 100%, size 3 m corresponds to our 56. Not small. I recommend.
Quality is good! I order the second time this color is bigger! I liked it very much)
All as in the photo! Super quality!
Very nice quality and fit
I received the order, everyone is happy, the color is as in the photo, there is no smell at all, the seams are even, the threads do not stick out, moderately dense, although there is a denser fabric, ordered a size of 9 m, us 5 months, just right, but we are large, so i think there is a size. Buttons quality, sewn well.
Ordered on december 14 received on january 3. All as in the picture, the quality is good.
Very honest store! The order was made large, but the seller forgot to report the goods in the parcel and asked to open a dispute for a refund. From the moment of order, receipt of parcel and refund 20 days. And most importantly, all things are very high quality!!! Well done +++++
Very good
I raised my daughter in these combos, now i buy my son the second size. Cotton, perfectly worn, do not sit down. Size 6 m to 68 cm
Delivery 16 days, each jumpsuit is packed in zip packages, the quality is consistent with the description, i recommend the product and the store.
Excellent quality and very nice
Quality is good, size matches, delivery per month.
The order came to moscow for 2 weeks. excellent kombeziki for the baby. stitched quality, buttons on the spot. go size in size, we were great. thank you very much for the quality goods. good luck to the store.