SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much the order came, the fabric is very stiff, dense, real jeans in general and it's very good, the size should be taken not for a larger size, but for its size
Jeans... this is jeans, the fabric is dense, the dimensional mesh is correct. I don't shoot them now at all
Jeans are excellent, odorless, came quickly. I was afraid that they would shake, took 29 size. I have a flat figure, so in the waist norms, in the hips are wide. But i will still wear it) thanks to the store. I will order in a different color and a smaller size.
Jeans cool! Sewing is excellent, do not complain! The length approached (height 160). On the hips butt _ about 102 (not in any way 108). And the waist does not converge from 80 (not 81). The store's table is not accurate! Jeans really liked: sat perfectly: the pants are not tight and not wide. We have to lose weight!
Jeans are good, very high. On my parameters 26 size is perfect: waist 75 cm, hip 90 cm. The truth of the priest at the bottom is frayed and in general the legs as pipes, but for the style of the boyfriend-and should be. Satisfied
I ordered a size up from my usual 28 waist and they fit very well. Nice and comfortable, they are thick and have no stretch. I'm 174 cm tall and they come over my ankles so I can roll them at least once.
ok
Good quality
Cool jeans, the size corresponds to the claimed. I'm small, but i have a size of 2 more. So everything is ok
The order was received a week before the delivery time. Everything, as in the description. Thank you.
Jeans are excellent on the figure ob104 from 76 length on the ankle
sadly came too big
Good product. The sizes are slightly small.
It arrived really fast. The pants fit very well, I got a 26. The only problem I have is the smell, they smell kind of weird.
Nice jeans. The quality of the fabric is average, at its price, dense but not thick. I took on ob 98, back-to-back on the hips, and the waist (from-70) is free.
Perfecto.
Jeans really liked, the fabric does not stretch, fit well in size my parameters ot-84, ob-104, only a little long, height 160 cm. thanks to the store. Reached almaty a little more than a month.