SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of erjo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erjo.com.sg
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From 70 ob 95 took 28, sat heavily in the guise, ordered 29, at the waist large, do not know what to wear .. Sorry there is no intermediate))))
As always on top! I order already 4th jeans. They are cool!!!!
Everything's fine. On the height of 168 and weight 54 ordered 28 size. If you think which of the two sizes to order-order the one that is bigger
In love with this product i arrive soon
Parfait
Jeans are cool. The only negative, free in the waist and this is the case in the jeans themselves. I ordered 44, while i waited for weight loss to 42) although the jeans came quickly.
Now these are my favorite jeans, thanks to the store. Took 26 size 52 kg
Perfect jeans. No threads stick out. Happy with the purchase!)
Jeans good material is not thin! I liked but on my height 165 size 28 short (there was a small jamb but the store made a good discount for the next purchase ordered such blue but already for a bigger size
Took 26, but while they came had time to get burned and climbed into them with a creak, hips somewhere ~ 93 Not the first time i take from this store, i always ordered this size Quality as always excellent, color beautiful So i advise you not to eat a lot to get into the jeans that you ordered a month ago As a gift, a nice rubber band (at least something got on me)
Good. As in the photo.
Excellent jeans, laid an elastic band as a gift, a little big at the waist and gathered on the back of the strap, looked at the reviews it was necessary to take a smaller size, took 27 i'll order later in another color
Everything came perfectly
Jeans super!!!!! Quality fire! Delivery 2 weeks!
Thank you very good jeans)))
32 size on ob 103 cm sat perfectly, good jeans)
Light jeans are just fire *-* the only of the three that came without flaws. And dark blue and black terrible-very long came, the material is not clear, before that ordered everything was super, this time very sad
I ordered jeans 09.02, came 07.03. Jeans really liked, the store answered all questions. Also in the package lay a gift-gum. My parameters ot-75, ob-100, in jeans i climbed, sit well, very satisfied, thanks to the seller!
Good jeans. Stretch. On my parameters waist 64 hips 90 came perfectly. Nothing hangs and there are no folds. At the waist a little even freely, but does not crash into the skin and do not fall out sides. And with the belt will be generally excellent. In length they are just for me, but i have a height of 160. For tall girls can be short. The hole for the buttons should be cut by itself.